Last updated: 7 July 2026
Elite SEO respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, email, phone calls, meetings, advertising campaigns and client communications.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it with third parties, and how you can contact us about your information.
By using our website at https://www.eliteseo.com.au, contacting us, submitting an enquiry, booking a strategy session or engaging our services, you agree to the terms of this Privacy Policy.
1. Who we are
Elite SEO provides search engine optimisation and digital marketing services to businesses in Australia and overseas.
You can contact us using the following details:
Email: info@eliteseo.com.au
Phone: 02 9133 8548
Website: https://www.eliteseo.com.au
2. What personal information we collect
We may collect personal information that you provide to us directly, as well as information collected automatically when you use our website.
The types of personal information we may collect include:
- Your name
- Business name
- Job title or role
- Email address
- Phone number
- Website URL
- Business location
- Details about your business, industry, goals and marketing needs
- Information you submit through website forms, booking forms, emails or phone calls
- Records of communications between you and Elite SEO
- Billing, payment and invoicing details if you become a client
- Login or access details you choose to provide for platforms relevant to our services, such as your website, Google Analytics, Google Search Console, Google Ads, CRM or other marketing tools
- Campaign, SEO, website, keyword, analytics and performance data related to services we provide
- Technical website data, such as IP address, browser type, device type, pages visited, time on site, referring website and general location data
We do not intentionally collect sensitive information unless it is necessary for a specific service or you provide it to us voluntarily.
3. How we collect information
We may collect personal information when you:
- Visit our website
- Fill out a contact form, enquiry form or booking form
- Request a quote, audit, consultation or strategy session
- Contact us by email, phone, SMS, online chat or social media
- Subscribe to updates, newsletters or marketing communications
- Become a client of Elite SEO
- Provide us with access to your website, analytics, advertising, CRM or other business platforms
- Interact with our advertising, remarketing or tracking pixels
- Communicate with us during the delivery of SEO, Google Ads, web design, content, technical SEO, digital PR or other digital marketing services
We may also collect information from third-party sources where it is lawful and relevant to our services. This may include publicly available business information, search engine results, social media profiles, analytics platforms, SEO tools, advertising platforms, CRM systems, directories or referral partners.
4. Why we collect and use personal information
We collect and use personal information for the following purposes:
- To respond to your enquiries
- To provide quotes, audits, proposals and strategy recommendations
- To book and manage consultations or strategy sessions
- To provide SEO, Google Ads, web design, content, analytics, digital PR and other digital marketing services
- To communicate with you about your campaign, project or account
- To manage client relationships and customer support
- To process invoices, payments and business records
- To analyse website performance and improve our website
- To measure the performance of our marketing campaigns
- To personalise website content, advertising or follow-up communications
- To send marketing communications where permitted by law
- To manage security, fraud prevention and website integrity
- To comply with legal, tax, accounting and regulatory obligations
- To enforce our agreements, terms and policies
We will only use your personal information for the purpose for which it was collected, a related purpose you would reasonably expect, where you have consented, or where otherwise permitted or required by law.
5. Website analytics, cookies and tracking
Our website may use cookies, pixels, analytics scripts and similar technologies to understand how visitors use the website and to improve our marketing.
These technologies may collect information such as:
- Pages viewed
- Time spent on pages
- Clicks and interactions
- Device and browser information
- IP address
- Referring website
- Approximate location
- Conversion activity, such as form submissions or phone clicks
We may use tools such as Google Analytics, Google Ads, Meta advertising tools, CRM tracking tools, call tracking tools, heatmapping tools or similar platforms.
Cookies may also be used for remarketing, which means you may see Elite SEO ads on other websites or platforms after visiting our website.
You can disable or manage cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
6. Direct marketing
We may use your contact details to send you marketing emails, updates, offers, SEO insights or information about our services if:
- You have requested information from us
- You are an existing or previous client
- You have subscribed to receive updates
- We are otherwise permitted to do so by law
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at info@eliteseo.com.au.
We will not sell your personal information to third parties for their own direct marketing.
7. When we share information with third parties
We may share personal information with third parties where reasonably necessary to operate our business, deliver our services, improve our website or comply with legal obligations.
These third parties may include:
- Website hosting providers
- Email and communication platforms
- CRM and marketing automation platforms
- Analytics providers
- Advertising platforms such as Google, Meta or similar services
- SEO, reporting, keyword research and website audit tools
- Payment processors, accountants and bookkeeping providers
- Cloud storage and document management providers
- Developers, designers, copywriters, SEO specialists, contractors and consultants who assist us
- Legal, accounting, insurance or professional advisers
- Government, regulatory or law enforcement authorities where required by law
Where practical, we take steps to ensure third parties handle personal information securely and only for the purposes for which it was provided.
8. Overseas disclosure
Some of the tools, software providers, contractors or service providers we use may store or process information outside Australia.
This may include countries such as the United States, United Kingdom, European Union member states, New Zealand, the Philippines, India or other locations where our technology providers, cloud platforms or contractors operate.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in a manner consistent with applicable privacy requirements.
9. How we protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on the nature of the information, these steps may include:
- Secure website connections using SSL/TLS
- Password-protected systems
- Restricted access to client information
- Two-factor authentication where available
- Secure cloud storage and business software
- Staff and contractor access controls
- Confidentiality obligations for team members and service providers
- Regular review of systems and access permissions
- Backups and data recovery processes
- Limiting the information we collect and retain where practical
No method of online transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. Client platform access and campaign data
If you engage Elite SEO to provide digital marketing services, you may provide us with access to business platforms such as your website, CMS, Google Analytics, Google Search Console, Google Ads, Meta Business Manager, CRM, call tracking software, hosting account or other tools.
We use this access only for the purpose of delivering the agreed services, reporting on performance, troubleshooting issues, making approved changes and managing your campaign.
You are responsible for ensuring that any access you provide to us is authorised and that you have the right to share the relevant data with us.
Where possible, we recommend providing user-based access rather than sharing master passwords.
11. Data retention
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes and enforce agreements.
When information is no longer required, we will take reasonable steps to delete, de-identify or securely archive it.
Some information may be retained in backups, accounting records, email archives, analytics platforms or legal records where deletion is not immediately practical or where retention is required by law.
12. Accessing or correcting your information
You may request access to the personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, outdated, incomplete or misleading.
To request access or correction, contact us at:
Email: info@eliteseo.com.au
We may need to verify your identity before providing access or making changes. In some cases, we may refuse access or correction where permitted by law, but we will explain why where appropriate.
13. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.
Email: info@eliteseo.com.au
Please include your name, contact details and a clear description of your privacy concern.
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.
14. Third-party websites
Our website may contain links to third-party websites, tools, platforms or resources.
We are not responsible for the privacy practices, content or security of third-party websites. You should review the privacy policy of any third-party website before providing personal information.
15. Children’s privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 16.
If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal obligations or privacy practices.
The updated version will be published on this page with a new “Last updated” date.
Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.
17. Contact us
For privacy questions, access requests, correction requests or complaints, contact:
Elite SEO
Email: info@eliteseo.com.au
Phone: 02 9133 8548
Website: https://www.eliteseo.com.au